Shipping & Returns
Shipping
Free shipping on all orders!
Free shipping is
applied to qualifying orders at checkout. This offer only applies to
orders being shipped within the continental United States. Shipping
charges to locations outside the continental United States are the
responsibility of the buyer. Orders that include free shipping will ship via
the most economical method based on your location and the weight of the order.
Turnaround time
Most wholesale orders
ship in 7-14 business days. Back orders are reviewed daily and we will
contact you with any issues.
Claims/ Damaged Goods
Should your items
arrive damaged, refuse the shipment and indicate to the driver that the
shipment is damaged.
If possible, please
take pictures showing the damage.
Any claims regarding
your shipment must be filed with ProclassTools within 3 business days of
delivery.
Returns
We gladly accept and
process returns based on our Return Policy.
Returned
items must be in 100% new and sellable condition and in the original unopened
packaging.
Items will not be accepted for return after 30 days from the date of
shipment from Proclass Tools.
Proclass Tools’s Return Material Authorization number must be clearly
marked on outside of shipping container. Please use the return link on any page
to request an RMA number before returning an item.
Returned items are
subject to inspection by Proclass Tools prior to refund approval.
Returned items
complying with these conditions will be accepted and approved for refund
credit.
Refund credit will be
credited and processed through the original transaction payment method. If a
case arises in which the original payment method is no longer valid, a Store
Credit will be issued for the approved refund amount.
If the original sale
qualified for free shipping, the original shipping cost will be deducted from
your refund.
Customers are
responsible for returned item shipping charges.
Returned items not meeting these conditions will not be accepted.
Items in opened
packaging will not be accepted for return.
Returned bulk and
special order items not meeting these conditions will not be eligible for
return credit.
Warranty Returns
Proclass Tools adheres
to our manufacturers' warranty policies.
We are extremely proud
of the quality and workmanship of the tools we sell, however a situation may
arise where a tool may be defective and must be exchanged.
Proclass Tools will
provide an exchange for defective products under the guidelines of our
manufacturers' warranty policies.
Proclass Tools’s Return
Material Authorization number must be clearly marked on outside of shipping
container. Please use the return link on any page to request an RMA number
before returning an item.
Returned items for
exchange are subject to inspection by Proclass Tools prior to exchange approval.
For approved warranty
exchanges, Proclass Tools will send a replacement of the exact item. If a case arises that the original part is no
longer available, a part with similar characteristics may be offered for
replacement.